Refund policy
Due to the nature of our products and for your customer safety we cannot accept returns nor exchanges, all sales are final. Please review product descriptions and order details carefully before completing your purchase.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us or reply to the order confirmation email as soon as possible after delivery. Include your order number, a description of the issue, and clear photos of the item and packaging.
We’ll review your request and work with you to make it right.
Dissatisfaction with product
If you are not satisfied with the quality of the gift items your recipient (or yourself) has received, please contact us or reply to the order confirmation email as soon as possible. We will work with you to make it right.
Refunds and store credit
If your claim is approved, you may choose either:
- A refund to your original payment method*
- Store credit for the approved amount
*Refunds may take additional time to appear in your account after they’re issued, depending on your bank or payment provider.
Shipping charges
Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.
Contact us
To report an order issue, please reply to your order confirmation email or contact us and include your order number.